The Wrap Up For 2016
by Graham Slater - MAA Director | Jan 2, 2017 | Martial Arts News
The Wrap Up For 2016
On a positive note, 2016 we received the highest volume of new enquiries ever and we also launched the most effective business tools / services in the same year. On the other hand, it was our poorest service level ever recorded. I guess if we just devoted our time to insurance brokering we would have maintained our usual high service level but we simply spread ourselves to thin. We invested lots of resources into infrastructure, more services, promoting the industry, instructor accreditations and putting on events. The biggest things we are faced with each year is government compliance for our financial services licence and performance audits for our training campus.
Some might say why didn’t we just employ more staff and for those in the real business world will know that putting more people on doesn’t always solve these problems and the end user picks up the extra costs. We are forever trying to balance high service levels whilst offering the lowest priced products. For those that have been with us for a long time, will know our prices haven’t really changed over the past six years, which unheard of in the industry. We rely on high volume and low margins to maintain this and of course we need your support to keep it going.
Will we do any better in 2017? Absolutely! We hope you will forgive us for letting some of you down in our follow ups and response times. We look forward to not only giving you the best service but offer the most extensive range of essential business tools to grow your school.
Our general operations office will move to a new purpose built facility in Knoxfield, Victoria where we can work a lot more efficiently. Our financial services office will remain in St Kilda, Melbourne and the range of products will expand too. The new Knoxfield facility will house our Production Studio, IT services and Instructor Training Centre so that we can work more closely with school owners.
What can you expect to see available in 2017?New RPL Instructor Accreditation Children / Adult (Senior & Master levels)Government recognised Coaching / Judging qualifications (subsidised rates)Cheapest rates on Insurance products (new range of services)Free Mini Website via MAA Directory – Student Lead Generator Free Mobile APP to management and promote your clubFree Full website already Google optimised to you get foundGreat deals on student fee collection (Direct Debit Service)Passive Income earner via ‘Instruction Video Production’ (free filming)Action Star Competition – Help People Get Movie RolesBookkeeping – Mentoring Sessions with DiligenceTotal Business – Mentoring Sessions with various people
We would love your feedback on areas you feel we could expand, improve or delete.